In industries with high capital expenditures and manufacturers, field service technicians perform tasks such as maintenance, installation, repairs, and sales. Known as Field Service Management, this is the process of optimizing the various processes that are involved with field staffing. This includes dispatching, billing and availability of information. There are many field service software applications available to automate these processes. Visit OverIT before reading this.

The ideal solution for service management would be a CRM that has a strong backend integration. On the mobile device of the sales or service professional, they should have access to a wide range of information such as the history of customer service, the technical knowledge repository, the contractual agreement, the available inventory, the product listing, the special offer, etc. Real-time communications with an organization’s systems back-end also help optimize staffing and service loads.

It takes a lot of effort to develop the FSM software, applications and custom requirements after all the hardware is in place. Custom capabilities are required at every phase of the Field Service Management cycle. This can lead to more costs and less benefit for some FSM users.

FSM applications can be developed more efficiently and at a lower cost by using standard modular FSM software and tailoring it to the company’s needs. FSM can also be easily integrated into other applications or software, which allows it to cover all the stages of the Field Service Lifecycle. It is also more economical to add new features and components.

Customers and vendors alike are interested in reducing costs and improving service. It is important to adopt versatile platforms for mobile RIAs and integration tools that use metadata. This will allow backend applications to be configured and integrated easily in both the present and future.