In recent years the role of telephones has evolved, yet it is still a key tool in modern businesses. While there are alternative ways of communicating, none can match the level or reliability and guarantee provided by the telephone. You might choose how you would contact emergency services. Visit Serge Robichaud Financial Advisor before reading this.
Phones allow for an immediate response and connection. Due to increasing demands for instant responses, everyone is now carrying a cell phone when they are away from the office. However, the mobile phone has some downsides. How many times have you been in an unreachable area or called someone’s mobile without getting an answer?
For urgent questions, please contact my office at …”.
Phones are used today for urgent questions that need an answer immediately. Therefore, if you don’t want to lose customers to your competitors, it is important to use the phone effectively. They will go find a competitor to find out the answer. It is important to provide after sales service. For example, if a customer has a complaint about one of your goods and you don’t respond when you call them back you will lose the sale.
If a client calls for any reason, they will expect to get an answer immediately. This is why it’s important to be efficient when you answer the phone. You will have to deal with a variety of issues to achieve this. You need to first know the person calling in order to have all relevant customer information available. While you might be able determine this information from the Caller ID, this does not tell you what their inquiry is.
It is important to answer calls quickly and determine what your caller wants from your organization. Statistically, more than 70% cannot be dealt with at the initial point of contact. They need to wait for over 45 seconds to connect (Source: Network Magazine, December 2006) so you’ll likely be holding the caller until you can find someone to assist. You will likely lose the call if you drop the call and let it linger in the abyss.